TERMS & CONDITIONS
All sales are final. We do not offer refunds.
Exchanges are accepted within three (3) days of purchase for in-store purchases only. Items must be returned in perfect condition, unused, and with original tags and packaging intact.
Online purchases are not eligible for refunds or exchanges. Exchanges for online orders may only be processed in person at our physical store and must comply with the same conditions stated above.
Sale items, underwear, swimwear, and shoes are final sale with no exceptions.
VENA reserves the right to refuse any exchange that does not meet these conditions.
1. Legal Information and Acceptance
These Terms regulate access to and use of the website operated by VENA SL (“VENA”). By using this website, users acknowledge and accept these Terms.
VENA reserves the right to modify, suspend, or discontinue the website or its services at any time without prior notice or compensation.
Online purchases are governed by the applicable General Purchase Conditions in force at the time the order is placed. VENA may amend such conditions at any time; however, changes will not affect orders previously confirmed.
All contractual documentation is available in Spanish and English.
⸻
2. Intellectual and Industrial Property
All website content (including text, images, graphics, logos, software, design, and source code) is the property of VENA or its licensors and is protected under applicable intellectual property laws.
Users may access content solely for personal browsing purposes. Any reproduction, distribution, modification, public communication, extraction, or reuse of content without prior written authorization is strictly prohibited.
All trademarks and trade names are the exclusive property of VENA or their respective owners.
⸻
3. Conditions of Use
3.1 Proper Use
Users agree to use the website lawfully and not to engage in activities that may damage, overload, or impair the website, its infrastructure, or third-party systems.
3.2 Content Restrictions
Users may not reproduce, copy, distribute, transform, or exploit website content except where legally permitted or expressly authorized.
3.3 User Information
Where registration or forms are required, users must provide accurate and up-to-date information. Users are solely responsible for false or inaccurate data provided.
3.4 Links to the Website
Third parties wishing to link to the website must link only to the homepage and may not reproduce content, create framing, or imply endorsement by VENA. Links must not be associated with unlawful, misleading, or inappropriate content.
⸻
4. Limitation of Liability
4.1 Technical Issues
VENA does not guarantee the absence of malware or harmful elements and is not responsible for damages resulting from third-party actions or user equipment vulnerabilities.
4.2 Service Availability
Access to the website depends on third-party telecommunications services. VENA is not liable for interruptions, suspensions, or connectivity failures.
4.3 External Links
The website may contain links to third-party websites. VENA is not responsible for the content, legality, or availability of such sites.
4.4 User-Generated Content
Where comments or user contributions are permitted, VENA acts as an intermediary and is not responsible for third-party content unless legally required after obtaining effective knowledge of unlawful material.
4.5 Confidentiality of Transmissions
While VENA implements legally required security measures, it is not responsible for data breaches arising from third-party networks or user device vulnerabilities.
⸻
5. Reporting Illegal or Inappropriate Content
Users may notify VENA of unlawful or inappropriate content by providing identification details, a description of the issue, and supporting documentation where applicable.
Receipt of such notification does not automatically imply legal knowledge of the alleged illegality under applicable law.
⸻
6. Data Protection and Cookies
VENA processes personal data in accordance with applicable data protection laws and its Privacy Policy.
The website uses cookies to improve user experience and gather statistical information. Cookies do not store personally identifiable information but allow recognition of returning users and preferences.
Complaint forms are available at VENA’s registered office and in physical stores. Claims will be resolved within 30 days.
⸻
7. Customer Service
For inquiries, complaints, or assistance, please contact: